Touch of Class Movers

So where do I start? I'm going to remain anonymous as obviously they know where I live and I dont know how much I really trust the company. A few weekends ago I hired them to move and it was horrible they showed up an hour late, and unprepared. It was so bad that another company showed up before they could to help me. But the worst part was that the owner himself got into an altercation with the other company and is wasn't just verbal , it got really nasty and physical. I would never in my life recommend them or rehire them stay away !!! I really regret even posting this as I know they they will be able to tell who I am.

Move size: 2 Bedroom Home Service cost: $550

Horrible service, no accountability, no follow up. Paid way too much and ended up receiving 90% of my items damaged and wet and a day late. They work with contractors who are not professional and do not care. they say they will reassemble the furniture they disassembled- but that seems to be a scam. The pick up folks charge you for packaging and wrapping which as stated by the delivering driver is not the right packaging. My items looked like they were ready for the garbage. Also, they brought in someone else's items!! I paid almost 6k total which was more than twice as much as what was quoted. Get yourself a reputable professional company even if it cost more. Save yourself time, money and stress.

Move size: 2 Bedroom Home Service cost: $6000

I called United World Wide Movers and they claimed they had their own trucks but sent Touch of Class to do the moving. We were quoted $2250 and charged a deposit, to move a 2 bedroom house and they were supposed to do it by weight but then changed it to cubic feet. and said that the charges would be $14,557 but with a discount it would be $10,158. We were already on the road and had my mother do it and she felt threatened to do it because they said they would keep the deposit. They guaranteed delivery but were almost 2 days late and then tried to charge us more money on delivery and when we wouldn't pay they broke and threw our stuff in the front yard. They intimidated an elderly woman and disabled person and violated our rights in California. We only moved 1 state away from Nv to Ca, they are predators and thieves, scamming anyone they can and trying to force people into contracts through intimidation and threats. They picked our stuff up on the 11th and said they don't work Sunday so they would deliver on Monday but then came back with Wednesday and then showed up at 7 pm in the dark to throw our stuff off the truck with no regard breaking our antiques, flat screen tvs and a bunch of mores stuff all broken. They have no regard to your stuff, situation, or money. They are greedy scammers that will screw you any way they can. Please do no use them and turn them away if you see them, do not let this stuff happen to you or anyone else. Biggest SCAMMERS EVER DO NOT USE EVER.

Move size: 2 Bedroom Home Service cost: $10158

Be warned. They will try to rip you off.
They were supposed to do move on Aug 31. They never showed. Then sept 1 8:00am-11:00am. They didn’t show. Finally showed up Sunday 1:30. They reviewed my stuff with inventory. They told me that I had more boxes than the 40 I paid for. I asked them to revise the amount. We had a contract for $3118 for the move. The revised amount was for $13,000!! I told him no. I just told him to take only the furniture and leave everything else including all the boxes. I said I would rent a uhaul and load it myself and drive it myself to Cali. He said it wasn’t worth the drive from AZ to Cali for only $3100. He said he would do it for $6000 more in cash. I told him he knew the amount and the inventory before showing up. Simply take only the furniture. He said my furniture was nice and I had to pay the higher amount cause I had nice furniture. He said the original price was a quote for [EDIT] ikea furniture. I told him no one asked me if I have nice furniture or [EDIT] furniture. He said it was Sunday afternoon on Labor Day weekend. If I didn’t pay him then no one would do the move. I paid them a deposit of $1321.99!! I want my money back! They refused the move! Cause they were holding me hostage for more $$.
Don’t give them a penny! They will steal it!

Move size: 3 Bedroom Home Service cost: $3118

Absolute worst moving experience of my life. Movers were supposed to come Thur, never showed up, supposed to then come Friday, never showed up, and then finally when they showed up on Sat morning, the original quote was under half what they quoted upon seeing what was needed to be moved. Although we gave them a detailed list, which he had in his hand. Then any piece of furniture they take, they charge an extra $80 because they "have to" wrap it. Even a small side table or shoe rack. Then they will not tell you where your stuff is, or when it will be delievered. They say usually 10 business days from the date you ask for, but there is a good chance (30% is what they will tell you) that it will longer than that, and by how much you may ask? They have no clue! I waited 20 extra days for my stuff to be deliverered, all while sleeping on a air mattress, and then they called the day before to tell me my stuff was being delivered the next morning at 7am, while I was on my only vacation of the summer 5 hours away, on day 2 of a 4 day trip meaning, I had to drive back in the middle of the night, and missed over half my vacation.

And upon delivery more "fees" and since they already have all your money, they just want to add insult to injury and get a few more bucks out of you, when you are at your wits end.

WORST EXPERIENCE. They are SCAM artists and ruined the exciting experience of moving for me. Use anyone else!

Move size: Partial Move Service cost: $2200

I received a quote from Beau for our upcoming move from IL to FL. It was what we thought a great quote se we booked the move. After stating all of our furniture and being told that's a certain amount of cubic feet we were skeptical. I reached out to Beau numerous times worried that we definitely had way more than we were allotted in space, Beau assured me that he put it all in the system and we are fine with nothing to worry about. Moving day came and the foreman said here is your 892 cubic feet and we just laughed and said no way is our stuff fitting in there. After he started packing up and loading the truck the move cost then doubled and our worst nightmare had come true. my $3200 move now costs me $7700. Not only did the price double they are now holding my belongings hostage. I put on my paperwork for the first available date for delivery on 7/05/17. I never heard from dispatch the 24 hours before so I started calling in and was then told by the office manager that its a 5-10 period from that first date of delivery for your good to arrive. This company has loaded my house up on 06/28/17 and its 07/10/17 and I still have no furniture and not one single person can give me any information on when my stuff will be delivered. I would never recommend this company to anyone. They have terrible customer service and holds your things hostage for no reason.

Move size: 4 Bedroom Home Service cost: $3200

My husband set up moving service from California to Texas through Touch of Class Movers (TOCM). TOCM required a deposit to schedule the moving service so a 10% deposit was made 6/26/17 and the moving date/time was set for Friday, 6/30/17 between 9am-2pm. The movers never showed up and upon calling TOCM's phone number multiple times that day, we were only given excuses for delays in showing up. We were assured the movers were on their way, only delayed - citing parking issues with clients prior to us in the day. In their contract drawn up for their customers, the company claims that if they are not provided with sufficient parking for their trucks, that client will be skipped. If that's the case, I'm not sure why they would delay the rest of the day's clients for something like that. Then another excuse we were given another time we called was traffic. We were only told of the delays when WE called Touch of Class Movers. Never were we given any notice of this on TOCM's time. They finally told us that the movers would show up by 8pm and not to our surprise, they never showed. They also said that IF the movers did not show that night (how they would not know for sure, I do not know), the movers would call us Sunday (7/2/17) to arrange a time to pick up our furniture that day. No one called us. That Friday night after the movers bailed on us, we wrote an email to the person at TOCM that had been emailing us beforehand, telling them how disappointed we were in having our move to Texas delayed because of them and demanded a refund. According to the company's website, Touch of Class Movers is not open on weekends (a moving company not open on weekends - go figure). We waited to hear from them the following Monday (7/3/17) but we got no call or email back from them. My husband ended up reaching out to them AGAIN to inquire when we should expect our refund and not only did we NOT get a single apology, we were told we'd be receiving a refund within 2-3 business days and have yet to be refunded now well over a week later. I'm afraid I have been scammed by these people and am looking into having my entire credit card number changed because I don't trust these people with my information. I just wanted my money back (an apology would be nice, too) so I could move on with my life and scramble to find another moving company last-minute without missing the money I paid to Touch of Class Movers. I fear other people have been scammed by Touch of Class Movers as well. A complaint has been filed with the Better Business Bureau and I recommend everyone else who has been wronged by Touch of Class Movers do the same.

Move size: Partial Move Service cost: $1300

This company is the biggest scam artists in the business. I worked with Sandy and Natalie, and they charmed me from the start telling me my move from Chicago, IL to Los Angeles, CA would be flawless. They gave me a good estimate, and told me my stuff would be there within 5-10 business days from the time of my delivery date. On the day of the move, another company came to pick up my stuff, and estimated I had more stuff then what my estimate said and charged me more which I had anticipated. Then the guy tells me the that the amount of gratuity is usually 10-15%. Follow up 8 business days, and Touch of Class Movers tell me that I should wait the 2 more days. I call the second company that actually picked up our stuff, and they tell me our stuff is still in a warehouse in Chicago, and will not leave for another week! My wife and I have been sleeping on an air mattress with no furniture, and my infant's stuff had to all be bought as I could not wait any longer for his things. I called Touch of Class, and tried to get my money back and tell them that I will have another company move my stuff. This company is a scam so please please if you have any other company use them instead! DO NOT GET SCAMMED BY TOUCH OF CLASS MOVERS as I did!

Move size: 2 Bedroom Home Service cost: $2200

The only reason they get 1 star is because I had to, in order to enter this review. Touch of Class Movers is the worst compnay ever DO NOT USE THEM WARNING!! I did not do my homework and sent the quotes I received to my corporate office who then chose based on price not service. It went from $6,900 to almost $10,000. After all was loaded on the truck, I was told it was going to be and add $1900 packing supplies. I am now in CA and they are charging $1840 on delivery, which includes a $840 moving fee and $1,000 redelivery fee and possible storage fees. Suzie is no use she says it needs to be handled by dispatch. Please do not do business with this company!! They are a scam!!

Move size: 4 Bedroom Home Service cost: $12000